Delivery and refund terms

Delivery

Pro is activated on your account as soon as your payment is confirmed, usually within seconds. There is no shipping or physical delivery. If your payment went through but Pro features are not available, write to support@scenelex.com and we will fix it within one business day.

Subscription and renewal

The monthly plan renews every month and the yearly plan every year, on the day you bought it, charged automatically to your saved card. The renewal amount is the amount of the plan you subscribed to. Payments are processed by iyzico; your card details never reach Scenelex and are not stored by Scenelex.

Cancellation

You can cancel your subscription at any time from your account settings. Cancelling stops the next renewal; you keep Pro until the end of the period you paid for. Your account then moves to the Free plan, and your word lists and flashcards are kept.

Refunds

Within 14 days of your first payment you can ask for a full refund without giving a reason. Write to support@scenelex.com from your account's email address. The refund goes to the card you paid with and can take 1-10 business days to appear, depending on your bank. Your Pro plan ends with the refund.

Renewal payments are not refunded; cancel before the period ends if you do not want the subscription to renew. If a fault on our side kept you from using Pro, write to us and we will make up for the time you lost.

Right of withdrawal

Under the Turkish Regulation on Distance Contracts, the right of withdrawal does not apply to services performed instantly in electronic form. Scenelex nevertheless offers the 14-day refund above. Details are in the Distance Sales Agreement.